Solution

Service call information is documented by the equipment manufacturers for each service call they support during the warranty period. This information can be analyzed to determine trends, frequency and type of failures. Reports can be built for quick review and identification of top failure reasons allowing insight into the areas to focus on for improvement. Armed with this information, manufacturers can mobilize product improvement teams which can uncover root causes for the failure. Once understood, corrective actions and preventative actions can be taken to ensure the failure will not return. The manufacturer experiences reduced service calls, the retailer benefits with improved patron service, the commercial facility or restaurant has fewer complaints and customers enjoy timely orders delivered at expected quality levels.

What are the key benefits?
• Increased productivity as a result of lower incidence of equipment failure
• Insight gained from data analysis assists the improvement process toward reduction of failure rates
• Cost reduction as a result of process and equipment improvements

Our Approach

The experienced and knowledgeable staff at Bureau Veritas is available to teach and guide you through the data analysis and problem solving process that can help you achieve equipment reliability improvements within your organization. We will work with you to implement quarterly reports on failure rates and provide corrective action / preventive action (CAPA) while relying on proven, industry-accepted methods.

We will also partner with your company to help establish parameters to limit future failures. Our professional trainers can facilitate sessions on how to implement our problem solving improvement process within your organization and mentor your people throughout. The goal is to provide you with the skills and knowledge necessary for your organization to eventually self-sustain its own data analysis and problem solving processes without our support.

This data analysis service offering can be utilized in the following environments, including, but not limited to:

• Food service industries – Food preparation equipment (ovens, fryers, conveyors, heating units, etc.); Point of sale equipment (cash registers, conveyors, printers, scanners, etc.)
• Retail – Point of sale equipment, fixtures, displays, shopping carts, etc.
• Hospitality and lodging industries – Food preparation equipment, furniture, carts, laundry equipment, etc.

Why Choose Bureau Veritas?

Reputation
For over 30 years, we have worked successfully with top manufacturers, retailers, commercial facilities and hospitality industries around the world to help them better manage risk and regulatory compliance.

Worldwide Locations
With locations close to sourcing areas in over 40 countries, we offer you the convenience of global coverage with local service where you need it.

Technical Knowledge & Leadership
Our staff participate in the development of international, industry and regulatory standards worldwide, keeping you and us at the forefront of changes in safety requirements and testing methods.

Personalized Service
We are committed to meeting your evolving needs as you anticipate new market trends. We offer customized quality assurance services throughout your supply chain. Providing you with the highest levels of service is our priority.

FAQ - Frequently Asked Questions

Could the data analysis process be applied to other types of equipment and/or products?
Our staff here at Bureau Veritas has the experience to create a flexible approach that can apply within many different environments. Contact us to discuss your specific situation, so that we can work collaboratively with you to develop a plan for your organization.

How does Bureau Veritas facilitate this process?
Our staff and trainers can bring their skills and knowledge to you by conveniently meeting at your manufacturing locations to provide the necessary training and support.

How long before I could realize actual savings?
Typically, the complete reliability process takes 12 to 18 months before it becomes fully incorporated into the manufacturing culture. Depending on that incorporation, you could see cost reductions in as little as six months.