We consider feedback to be an invaluable source of identifying areas of improvement - whether it is related to the website or linked with your experience of our service delivery, we want to hear about it. Do write to us at


Equally important to us is knowing where we may have let you down. Our process of addressing complaints is an integral part of our customer relations philosophy, and we will always strive to promptly respond to your needs. Our mission is not only aimed at satisfying our customers but is also focused on providing added-value, ongoing quality, and the search for improvement in all of our processes. Should you feel you have cause to complain, please email us at we endeavour to resolve all complaints at the earliest and can assure you each and every one is given the necessary attention it deserves. 

Please note

For wood and forestry complaints, we provide you with a wood and forestry dedicated process. This details our procedure for handling complaints and their follow-up.

For RSPO Specific Complaints, please refer to the RSPO specific complaints procedure document. This details our procedure for handling complaints.